Northeast Iowa Food Bank

‍Holiday Distribution FAQ 2024

1. ‍Who gets a letter to receive food at the Holiday Distribution?‍
   1. Recipients are selected randomly. Letters were sent between November 1st and November 6th. Anyone who receives a letter in the mail may attend. ‍‍
2. ‍What are the dates/times of the Holiday Distribution?‍
   1. Monday, November 25th from 8:00am-5:30pm
   2. Tuesday, November 26th from 8:00am-5:30pm
   3. Wednesday, November 27th from 8:00am-12:00pm ‍
3. ‍Can I come anytime I want to get in line?‍
   1. Your letter will specify the date you can come, however if you cannot come on that day, bring your letter, and come on one of the other days.‍
4. ‍What if I cannot come at the time of my letter? Can someone else get my food?‍
   1. You can send someone else to get in line for you
   2. You will print the name of the person who is picking it up for you and you must sign the letter.
   3. You may come at any time during the open hours, if necessary ‍
5. ‍What if I lose my letter?‍
   1. You may get a copy by coming to the main office the week before Holiday Distribution.
   2. If you come on the day of distribution, get in line, and let the intake staff know you received a letter but do not have it with you.‍
6. How will the food be distributed to clients?‍
   1. We will use the drive-through method and staff/volunteers will fill carts in an assembly line fashion and place them into client cars for a no-contact distribution. Be prepared with room in your vehicle trunk or back seat for food. ‍
7. How much food will be given to each household?‍
   1. Each household will receive a frozen meat item, fresh produce, canned goods, and bakery. Additional items may be added. ‍
8. Can I schedule a specific time?‍
   1. Because we will be serving so many households each day, we cannot guarantee a specific time. There will be wait time. We ask that you be patient and follow traffic control volunteers and staff. ‍
9. What is the best way to get into the Food Bank?‍
   1. Please see the attached map.